Frequently Asked Questions
Everything you need to know about your BioLite shopping experience.
What is the BioLite return policy?
We offer a 30-day return window for all unworn apparel with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my BioLite garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner seam label.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.